Frequently Asked Questions

Product Quality & Safety

What materials are used in Cherry Body Jewellery?

We use high-quality materials like316L Surgical Stainless Steel, glass, BioFlex and implant grade titanium ensuring durability and hypoallergenic options for sensitive skin.

How do I know your titanium jewellery is genuine?

We source certified implant grade titanium (Ti-6Al-4V ELI ASTM F136) and provide thematerial test certificateon our website. This shows the alloy's chemical composition meets the requirements for ASTM F136 implant-grade titanium.

Is Cherry Body Jewellery hypoallergenic?

Yes! Many of our pieces are made from hypoallergenic materials, including implant grade titanium and 316L surgical-grade stainless steel, perfect for sensitive skin.

Are your products safe for fresh piercings?

Absolutely! We recommend our implant grade titanium jewellery pieces for new piercings due to their biocompatibility and non-irritating properties.

How do I know if I have a metal allergy?

A common metal allergy is Nickel. Signs include redness, itching, irritation and possibly marking your skin with a green or black tone.  Our hypoallergenic body jewellery options minimises these risks. If you believe you have an allergy to Nickel - we recommend opting for Titanium options. 

Sizing & Fit

How do I choose the right size for my piercing?

Check the gauge (thickness) and length/diameter of your current jewellery or consult with a professional piercer. Check out our sizing guide article.

What should I do if my body jewellery doesn't fit properly?

If your jewellery feels too tight or loose, you need to opt for the correct size. If you need help with this, get in touch with us.

Shipping & Returns

Do you ship internationally?

No. We currently ship New Zealand wide only. 

What if my jewellery arrives damaged?

We guarantee the quality of our products. Jewellery items are packed well for their journey to you. If your item is damaged during shipping, get in touch with us immediately.

Can I return or exchange my jewellery?

No. Due to the nature of body jewellery items, no refund or exchange can be offered. We do this to guarantee that no jewellery piece has ever been worn by anyone else. 

Can I cancel or change my order?

Please contact us as soon as possible if you're wanting to cancel or change your order. We can accommodate most change requests without issue if your order hasn't been packed and booked on the courier. 
All cancelled orders will be issued a store credit. More information can be found in our refund policy.

Care & Maintenance

How do I clean my body jewellery?

Use a mild saline solution or soap and warm water. Avoid harsh chemicals, which can damage the material or cause irritation.

Can I wear my jewellery while swimming or showering?

Yes, most of our body jewellery is water-resistant, but prolonged exposure to chlorine or saltwater may reduce its lifespan.

Piercing & Aftercare

Do you offer piercing services?

No, we don’t provide piercing services. Cherry Body Jewellery is an online store specialising in high-quality body jewellery for healed piercings.

For any new piercings, we always recommend visiting a qualified professional piercer to ensure proper placement and hygiene. Once your piercing is healed, we’d love to help you find the perfect jewellery.

How should I care for my piercing while wearing your jewellery?

Keep the area clean and avoid unnecessary touching to prevent irritation or infection. If in doubt, always consult your piercing professional.

What should I do if my piercing becomes irritated?

Remove any non-hypoallergenic jewellery and switch to our titanium or surgical steel options. Consult a professional piercer if irritation persists.

Customer Support & Ordering

How can I contact Cherry Body Jewellery for support?

Reach out to us via email (hello@cherrybodyjewellery.co.nz) or through our contact form on the website. We aim to respond within 24 hours. We are also available in live chat.

How do I use my store credit?

If you have been issued a store credit, you will need to use the same email address for your next order as the one you used before. When you check out, there is a 'log in' option beside the 'contact' heading. Log in with your details and the store credit should appear alongside the payment options. If you have any trouble - get in touch with us.