Refund policy

At Cherry Body Jewellery, we take hygiene and safety seriously. Due to the nature of body jewellery, we do not accept returns or exchanges unless an item arrives damaged or faulty. This ensures that every piece of jewellery you receive has never been worn by anyone else.

Order Cancellations or Changes

If you realise you've ordered the wrong item or want to cancel your order, please contact us immediately at hello@cherrybodyjewellery.co.nz

  • Order Cancellation:                     
    If your order has not yet been packed or booked for courier collection, we can cancel it and issue store credit for the full amount.
    Once your order has been packed, booked, or shipped, it cannot be cancelled, refunded, or changed, as it has already entered our fulfilment process.
  • Order Changes:                       
    We can accommodate most requests. Email us immediately and we will help where we can.

Once an order has been packed, booked or shipped, it cannot be cancelled, refunded, or exchanged.

Damaged or Faulty Items

We guarantee the quality of our products and take great care in packaging them for shipping. If your jewelry arrives damaged or defective, please contact us immediately at hello@cherrybodyjewellery.co.nz with your order number and photos of the item. We will assess the issue and arrange a replacement or refund if necessary.

Shipping & Delivery

All orders are shipped using NZ Post tracked courier services.

Customers are responsible for ensuring the delivery address supplied at checkout is correct and secure for parcel delivery. Customers wanting additional delivery security should select the Signature Required shipping option at checkout.

Once an order has been marked as delivered by the courier to the address supplied on the order, Cherry Body Jewellery is not responsible for parcels that are lost, stolen, misplaced or inaccessible after delivery confirmation.

If an order is delayed, lost in transit, or marked as delivered but cannot be located, Cherry Body Jewellery may lodge an inquiry with the courier company on the customer’s behalf. We will always do our best to assist customers and work towards a fair outcome.

Refunds (for Damaged or Faulty Items Only)

Once we receive and inspect your claim for a damaged or faulty item, we will notify you of the outcome.

  • If approved, a refund will be issued to your original payment method within 10 business days.
  • If more than 15 business days have passed and you have not received your refund, please contact us at hello@cherrybodyjewellery.co.nz

If your item arrives damaged or is faulty, you can contact us at hello@cherrybodyjewellery.co.nz . If your return is accepted, we may send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Contact Us

If you have any questions regarding your order, please reach out to us at hello@cherrybodyjewellery.co.nz